Service & Support

Our Account Managers are responsible for clients and accountable for their satisfaction, beginning with the pre-sales process and continuing right through to implementation and support.

To ensure customers get the most out of our software, they need to know how to utilise it effectively. End user adoption is critical to a successful software implementation and its on-going use – this is only possible with effective education and training. InfoCentral provides comprehensive Training Manuals and ‘How To’ Videos with ongoing training as the need arises.

A highly dedicated Account Manager is allocated to assist with any queries or issues you may have. Our goal is to ensure and provide software stability which in turn allows our clients to focus on their retail business needs! We will provide you with the maintenance services to keep you up and running smoothly, minimizing downtime in even the most complex environments.

Our experienced support department is available to provide our customers with immediate service whenever necessary. The InfoCentral support team appreciates that the retail industry doesn’t work 9 to 5, and neither do we! Self service options are available to extend customer service through to 24/7.

The flow on effect of the right expertise, right now and in the right way improves the response time to customer complaints and increases customer retention. This, in turn, will improve the bottom line by decreasing the time spent on resolving the number of customer complaints received.